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How do I know if a client's payment has been cleared, declined or refunded?
How do I know if a client's payment has been cleared, declined or refunded?

Learn more about the Payment History table and Payment Status here!

Riley DiMarco avatar
Written by Riley DiMarco
Updated over 4 years ago

For instructions on how to access and understand your Payment History table, read the following:

  1. Click your initials in the top right corner and choose Payments,

  2. If you have your banking information setup, then you will see the Payment History table. If you need to setup your banking information please click here for further details,

  3. On your Payment History table there is a column titled Payment Status and another titled Deposit Status. These columns are where you can find the status of each payment shown on the table, whether it's been cleared, declined or refunded.

*Please note that payments made by your clients can take a few days to be cleared through Stripe, then it is up to your banking institution to update your bank records/account to reflect the payment made. If you notice a payment that shows as cleared in Anow but it's not on your bank statement after a few days, please check your Payment Settings to confirm the bank account information you have setup. If everything in your Payment Settings looks right, you can reach out to our support team for a deeper investigation on our live chat or via email at support@anow.com. 

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