Click here for a video walk through on this new feature!
The new Order Messages feature will help improve communication among teammates and keep your entire office more organized. Designed with a fresh and modern look, the new order messages panel offers LIVE message updates so you never miss a beat. This feature is also designed to help save you time from sifting through dozens of email updates; all of your messages are kept and updated in one area of Anow.
On the details page you'll notice the Order Messages tab looks a bit different than it did before. There are now Channels for each order: General, Appraiser, Review, and Admin.
The General channel is for everybody who can see that order in Anow, whether it's an appraiser, reviewer, or admin.
Note: Users assigned to a task on an order will also be included in the General channel.
The Appraiser channel is for the assigned appraisers on the order and admins who can see this order.
The Review channel is for anyone assigned as the Reviewer, as well as Admins.
Admin channel is only for admin users.
To see who is in each channel, click on the channel you want and hover over the number of members.
You'll get email notifications for messages that you receive as well, and you can reply to those order messages directly from the email!
When you login to your account you'll also notice a new icon at the top right of your screen. All of the channels you're a part of with active order messages will appear here - letting you see all communication in one place.
The most recent order messages will always appear at the top. Click on the conversation you want to see and the history will slide out.
There’s also an Order Information button that you can click to see basic details on this order including: file #, appointment date, assigned appraiser, report fee, and more. If you want to go right to the full details page, simply click the Go To Order Details button.
Any messages you send through this main message slide out will appear on the order details page for the appropriate appraisal in the messages section.
If you click the 3 dots next to any message you have the option of deleting the message, or marking the message unread so that it appears at the top of your main message center.
Notifications will appear next to the messages icon whenever a new message comes through, in real-time. In other words, you don’t need to refresh your page in order to see any new messages coming in - they’ll automatically pop up as they’re submitted. This is great not only for appraisers to communicate, but also for admins to stay on top of everything that’s going on in the office.